Terms & Conditions
1. About this Returns Policy
The terms and conditions set out in this "Returns Policy" apply to all goods purchased from Grab and Go - Malta, whether you buy through our website at www.grabgomalta.com, over the phone or otherwise.
Together with the Terms of Sale this Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Grab and Go Online Shop. All of the terms and conditions in the Terms of Sale will apply equally to this Returns Policy, including any defined terms. In the event of a conflict between the Terms of Sale and this Returns Policy, the Terms of Sale will apply.
2. Your right to cancel "off the shelf" goods
2.1 Where you place an order through Grab and Go Online Shop for standard Grab and Go stock products which are not made to your specification you can cancel your order at any time before the goods are released from Grab and Go.
2.2 Following receipt of the goods, you can cancel your contract in respect of the goods up to 7 days from the day after the goods have been delivered by notifying us (as set out in section 3 below). This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.
2.3 Nothing within this Returns Policy or the Terms of Sale affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.
3. Completion of a purchase
Credit or Debit card payment is the only form of payment Grab and Go Online Shop accepts for products ordered by you through the Website. Any orders placed by you on this Website constitute a binding offer by you to conclude a purchase with Grab and Go. The binding purchase agreement comes into existence only when Grab and Go accepts your order on the Website by sending you an e-mail.
When Grab and Go is required by law to collect applicable taxes relating to your order, you authorize Grab and Go to charge the applicable taxes to your credit card.
5. Reservations and exceptions
Grab and Go reserves the right to change prices, terms, specifications and warranties for products on this Website at any time without prior notice. Grab and Go attempts to post accurate information, but errors may sometimes occur. Any such errors in product specifications, descriptions, and pricing will be corrected when discovered and Grab and Go reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, Grab and Go will inform you of the error at which time you may cancel or reaffirm your order at your option.
6. Product availability
Grab and Go Online Shop accepts your order, it will attempt to promptly fill the order subject to available inventories. Should an item not be available, we will advise you via email and recommend alternative product/s.
7. How to cancel
7.1 If you wish to cancel an order please contact Grab and Go Online Shop by email on: email@example.com. Please attach your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return.
7.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
8. Returning your goods
8.1 We only accept for returning of the goods yourself, you can take them to Grab and Go store. You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods. Apologized, we do not have return collection services
8.2 You agree to return the goods in full, in a resalable condition and Grab and Go also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods.
8.3 Items cannot be returned if you have consume them. Returned goods must always be in original packing and in a re-saleable condition.
9. Taking reasonable care of the goods
9.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
10. Refunding your money
10.1 We will make all refunds to the card used for payment.
11. Your consumer rights
11.1 This Returns Policy does not take away any statutory rights you may have. For more information visit: http://www.eccnetmalta.gov.mt/general-consumer-rights
11.2 This Returns Policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Protection (Distance Selling) Regulations http://www.eccnetmalta.gov.mt/distance-contracts?l=1